Mentis Privacy Policy

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Effective Date: 01/20/2026

Mentis Psychiatric Services (“Mentis,” “we,” “our,” or “us”) is dedicated to protecting patient privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website, services, and communications, particularly in accordance with HIPAA compliance.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

- Name

- Email address

- Phone number

- Date of birth (if voluntarily provided)

- Insurance information (if applicable)

b. Health Information

When you become a patient, we may collect Protected Health Information (PHI) as defined under HIPAA, which includes details related to your mental health, medical history, diagnoses, and treatment.

c. Website Usage Information

- IP address

- Browser type

- Pages visited

- Date and time of visits

This information is collected through cookies and analytics tools to improve website performance and enhance user experience.

2. How We Use Your Information

We use collected information to:

- Provide and coordinate mental health services

- Schedule appointments and communicate with you

- Process billing and insurance claims

- Improve our website and services

- Comply with legal, regulatory, and professional obligations

We do not sell, rent, or trade your personal information.

3. Protected Health Information (HIPAA Compliance)

Mentis Psychiatric Services strictly adheres to HIPAA compliance. Your PHI may be used or disclosed for:

- Treatment

- Payment

- Healthcare operations

- As required by law

You will receive a separate Notice of Privacy Practices that provides detailed information about how your PHI is used and your rights under HIPAA.

4. Communication and Email

Email communication is not always secure. By contacting us electronically, you acknowledge and accept this risk. We will not include sensitive clinical information in unsecured emails unless explicitly authorized by you. You may opt out of non-essential communications at any time.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

- Improve functionality

- Analyze traffic

- Enhance user experience

You may disable cookies through your browser settings; however, some site features may not function properly.

6. Information Sharing and Disclosure

We may share information:

- With healthcare providers involved in your care

- With insurance companies for billing

- With service providers who support our operations (under strict confidentiality agreements)

- When required by law, court order, or to protect safety

We do not share information for marketing purposes without your consent.

7. Data Security

We implement administrative, technical, and physical safeguards to protect your information, including:

- Secure systems and access controls

- HIPAA-compliant platforms

- Limited access to authorized personnel only

Despite these measures, no system can guarantee absolute security.

8. Your Rights

You have the right to:

- Request access to your personal or health information

- Request corrections to inaccurate information

- Request restrictions on certain uses or disclosures

- Receive a copy of our Notice of Privacy Practices

Requests must be submitted in writing.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

11. Contact Information

If you have questions about this Privacy Policy or your privacy rights, please contact:

Mentis Psychiatric Services

Email Address: info@mentispsychiatricservice.com

Phone Number: (480)725-9002

Location: 3707 E Southern Ave STE 2028 Mesa, AZ 85206

Website: www.mentispsychiatricservice.com